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Viewing 15 posts - 1 through 15 (of 17 total)
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  • #8545
    subs
    Participant
    Purchased

    Please can you help, I have installed the theme and the demo content but it gives me this error:

    Warning: Undefined array key “background_overlay_background” in /usr/www/users/

    I have deleted and reinstalled but stays the same

    This field is Private Content.

    #8546
    Aizaz Awan
    Keymaster

    Hello, @subs,

    Could you please share the URL of your website, so that I can have a look Into it for you and help you out.

    Best Regards

    #8547
    subs
    Participant
    Purchased

    Home

    I did send the logins in the private area?

    #8550
    subs
    Participant
    Purchased

    HI @Keymaster

    Please can you help? Our website is live and showing the error….https://finscape.com/

    Please please help….

    #8551
    subs
    Participant
    Purchased
    #8552
    subs
    Participant
    Purchased

    HI @keymaster

    I have disable the alpus-elementor-addon and still no changes. I am at a loss as what to do. I have followed all the documentation and still no. Here is the site… see for yourself the errors. https://finscape.com/ I am at a loss as what to do.

    Did you get the logins I sent in the private area?

    #8553
    Aizaz Awan
    Keymaster

    Hello, @subs,

    Sorry for the inconvenience, and the late reply. apologizing for it.

    I was in touch with our lead developer for your issue, and our lead developer confirmed it’s a compatibility issue in the theme, our lead dev is working on the new theme update and soon within a couple of days, we will release the new theme update with the issue fixed, we kindly request for your patience and understanding.

    And again sorry for all that inconvenience.

    Best Regards.

    #8559
    subs
    Participant
    Purchased

    thank you

    #8560
    subs
    Participant
    Purchased

    Will you notify me about the update?

    #8576
    subs
    Participant
    Purchased

    Hello,

    Any news on fixing the error?

    #8583
    subs
    Participant
    Purchased

    Please Aizaz, it’s been 4 weeks now, and I can’t keep my client waiting so long. Are you able to fix the problem or not? I could have the website done by now

    #8585
    Aizaz Awan
    Keymaster

    Hello, @subs,

    We are really sorry for the inconvenience, but there are some other issues as well we have to fix with the update, and I can assure you that we will release the new update by this week, please be patient till that and thanks for your understanding.

    Best regards,

    #8586
    subs
    Participant
    Purchased

    I am really trying to be understanding but what does “this week” mean? Today is friday. I need to make a call here for my client.

    I either need a refund or the error fixed. If the error is fixed I can work on it this weekend but I really cant wait another week. This is 4 weeks now?

    #8589
    subs
    Participant
    Purchased

    Please can you let me know what is going on? It’s been more than a week now nad in total I have kept my client waiting for a month.

    #8592
    zeljko.kovac97
    Participant
    Expired

    Hello,

    what’s going on?

Viewing 15 posts - 1 through 15 (of 17 total)
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