Hello, @reklamefri,
I hope this message finds you well. I am writing to assist you with the issue you have encountered on your website while using our WordPress theme. In order to provide you with the best possible solution, I kindly request your login details to access your site and investigate the matter thoroughly.
Please understand that gaining temporary access to your website will enable me to accurately identify the specific section you mentioned and offer precise guidance on how to edit it. Rest assured that I will handle your information with the utmost confidentiality and will only use it for the purpose of resolving the issue you are facing.
To ensure the security of your account, I recommend following these guidelines when providing the login details:
Create a temporary admin account: Please consider creating a temporary admin account specifically for this support request. This will allow you to maintain control over your primary account while providing me with the necessary access.
Reset the password: It is advisable to set a temporary password for the account that you can change once the issue is resolved. This will ensure that your credentials remain secure.
Share the login details privately: In the private content area of this topic.
Once I receive the login details, I will promptly investigate the issue and provide you with a detailed explanation of how to edit the specific section on your site to address the concern.
Should you have any additional questions or concerns, please do not hesitate to reach out to me. Your satisfaction is our top priority, and I am here to assist you every step of the way.
Thank you for your cooperation and understanding. I look forward to resolving this matter for you swiftly and efficiently.
Best Regards.