Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Author
    Posts
  • March 11, 2024 at 12:40 pm #8411
    James
    Participant
    Purchased

    After initially having issues with Elementor and Alpus core, which was fixed via a support email – I’ve since had various display and update issues with this theme. I’ve sent several emails and logged calls via the contact form but not yet had a response. Can someone please get back to me as it’s currently very difficult to customise anything, making this theme almost unusable.

    Thanks
    James

    March 12, 2024 at 5:34 am #8413
    Aizaz Awan
    Keymaster

    Hello, @administrator,

    Sorry for the inconvenience, but we only provide our dedicated support for the Alpus Pro theme here.

    So we kindly request you to please explain your issues here one by one with screenshots explanation and with your site WP Admin URL and Credentials under the private content area of this topic, so that we can have a look into it for you on your site and help you out.

    Best Regards.

    March 21, 2024 at 10:24 am #8415
    James
    Participant
    Purchased

    Hi Aizaz,

    Theres been communication and support provided via email previously, so I assumed that was the best method of contact.

    I’ve tried various demo installs and all have display and styling issues when I attempt to update – new sections and updates to pages cause a server error (403 error).

    Also, when I customise the styling of the theme (colours and fonts), these don’t appear to update either. I’ve cleared the cache but still no joy.

    Will include links to screenshots and credentials in the private note.

    Thanks,
    James

    March 21, 2024 at 10:29 am #8416
    James
    Participant
    Purchased

    Private info added

    This field is Private Content.

    March 21, 2024 at 4:48 pm #8417
    James
    Participant
    Purchased

    Additional Private Note

    This field is Private Content.

    March 23, 2024 at 1:26 pm #8418
    Aizaz Awan
    Keymaster

    Hello, @James,

    Sorry for all the inconvenience, Thanks for all the detailed explanation with screenshots and website access. I have gone through your site and debug the issue.

    The thing is you are right that some of the icons on the site in green are actually, images not the icons so you have to change them as per your need.

    Regarding the changes and other sections’ green color, I can see it is set via Elementor editor. As you can see in this screenshot the color is set to green https://postimg.cc/gw9vwq48 I simply changed it to blue from there https://postimg.cc/qtRd3yRB and saved it you can see the changes appear right away on the site https://postimg.cc/q67mmXPg

    Best Regards,

    • This reply was modified 7 months, 3 weeks ago by Aizaz Awan.
    March 26, 2024 at 3:12 pm #8420
    James
    Participant
    Purchased

    Additional Private Note 2

    This field is Private Content.

    March 28, 2024 at 11:48 am #8421
    Aizaz Awan
    Keymaster

    Hello, @James,

    Basically, the content of the description is not changing because in the description you have added HTML content of the anchor tag: https://postimg.cc/zH1z5fQH So to fix it you have to add your custom CSS code to change the color as per your need.

    You can simply add a CSS class first: https://postimg.cc/QVbCsQXX and then try to add the CSS code: https://postimg.cc/kRXnDHn7 I hope it will resolve your issue.

    Same as this you can apply the hover color via custom CSS because the widget doesn’t have any option to set the hover color.

    Best Regards,

    March 28, 2024 at 12:26 pm #8422
    James
    Participant
    Purchased

    Hopefully the last question…

    This field is Private Content.

    March 28, 2024 at 4:07 pm #8423
    James
    Participant
    Purchased

    Private Note 3

    This field is Private Content.

    April 1, 2024 at 12:06 pm #8424
    Aizaz Awan
    Keymaster

    Hello, @James,

    1- Basically, it is not a featured image. The content of this box on every page comes from the blocks. Please navigate to the Dashboard >> Alpus >> Layout Builder >> There in the layouts you will see that the page title block is added https://postimg.cc/56RcHMSD

    This block is set on every page layout so changing this block setting will appear the same on every page.

    To change this you have to create multiple blocks in the Dashboard >> Alpus >> Template Builder >> Blocks >> Add new.

    Then try to set the blocks on their respective layouts from Dashboard >> Alpus >> Layout Builder >> as I showed you in the screenshot.

    I hope your issue will be resolved.

    Kindly refer to this article to understand how the layout builder works: https://alpustheme.com/alpus/documentation/category/layout-builder/

    2- The styling doesn’t appear right away, is due to the server cache. I can see that your site stores high-level cache on the server due to the cache plugins you are using on the site.

    To solve your issue kindly contact your service provider and ask them to flush the server cache completely and then please disable the cache plugins from the site until your site is in maintenance/development mode.

    I hope this will resolve your issue and you will get the desired results.

    Best Regards,

    May 24, 2024 at 10:55 am #8499
    James
    Participant
    Purchased

    Private Note Added…

    This field is Private Content.

    Attachments:
    You must be logged in to view attached files.
    May 24, 2024 at 12:30 pm #8502
    Aizaz Awan
    Keymaster

    Hello, @James,

    To apply the necessary changes, follow these steps:

    Navigate to Dashboard >> Alpus >> Theme Options >> Custom CSS & JS.
    Paste the following code at the bottom of the CSS box:

    main.main { padding-top: 0px !important; }
.elementor-844 .elementor-element.elementor-element-ab18d71 { padding: 30px 0px 0px 0px !important; }

    Save the settings.
    Clear your browser cache and check your site.
    The results should look like the screenshots here: https://postimg.cc/ykNRpNKf and https://postimg.cc/PphKDc78

    Best Regards.

    June 14, 2024 at 8:15 am #8510
    James
    Participant
    Purchased

    Private note 4

    This field is Private Content.

    Attachments:
    You must be logged in to view attached files.
    June 14, 2024 at 12:55 pm #8513
    Aizaz Awan
    Keymaster

    Hello, @James,

    1) Navigate to Wp-Dashboard >> Alpus >> Theme options >> Custom CSS and JS >> add code in CSS section and save settings:

    To hide only author, use this CSS code:

    .post-author {
display: none !important;
}

    Or to hide the Whole meta bar, use this CSS code:

    .post-meta {
display: none !important;
}

    2) Navigate to Wp-Dashboard >> Alpus >> Theme options >> Custom CSS and JS >> add code in CSS section and save settings:

    .mobile-menu-container { background: #21212b !important;}

    Change the color value per your needs.

    Best Regards.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • You must be logged in to reply to this topic.