Hello, @robertafranchi-it,
I hope this message finds you well. Thank you for reaching out to us regarding the display issue on your website. We’re committed to resolving this issue and ensuring that your website looks perfect on all devices.
To diagnose and address the problem effectively, we kindly request your assistance with the following:
Website Link:
WordPress Admin Login Details: In order to investigate the issue thoroughly, we will need temporary access to your WordPress admin dashboard. Please share the login credentials with us securely under the private area of the topic. Rest assured that we will treat this information with the utmost confidentiality and ensure that it is used solely for debugging purposes.
Complete Backup: Before we begin any troubleshooting, it’s crucial to have a complete backup of your website to avoid any potential data loss during the process. We recommend that you take a backup of your website through your hosting provider or a reliable backup plugin.
Screenshots of the Issue: Please provide us with screenshots of the problem as it appears on devices where the display is not correct. This will help us better understand the issue and expedite the resolution.
Once we receive this information, our team of experts will begin investigating the issue promptly. We are dedicated to resolving this matter as quickly as possible to ensure that your website is displayed correctly on all devices.
If you have any concerns or questions about providing the requested information, please don’t hesitate to reach out to us. Your cooperation in this matter is greatly appreciated, and we’re committed to delivering the best possible solution for your website.
Thank you for entrusting us with this task, and we look forward to assisting you.
Best Regards.
.
