[rima974]

Hi! I’m trying to set up theme by activating it through a localhost installation. I got this error message when adding my purchase code : Your ip address is blocked as spam!!! Please check purchase code again. How can I fix this issue please ?

Thank you for your help!
Rima

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[Aizaz Awan]

Hello, @rima974,

Thanks for purchasing our theme and for contacting us.

Could you please share your theme purchase code with me under the private area of this topic.

And also please share your site WP Admin URL and Credentials as well under the private area of this topic so that I will look into it for you and help you out.

Best Regards

[rima974]

Hello Aizaz,

Thanks for your reply. Please find the informations you need under the private area.

Best Regards,

Rima

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[Aizaz Awan]

Hello, @rima974,

Sorry for the late reply, I have reset your purchase code, please re-register your theme with the same purchase code and let me know the result.

Best Regards

[robertafranchi.it]

HI! I’m trying to activate the theme, but I got this error message when I added my purchase code: Your IP address is blocked as spam!!! Please check your purchase code again. How can I fix this please?

Thanks for your help!
Roberta

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[Aizaz Awan]

Hello, @robertafranchi-it,

We have solved the issue for you on your site, please check back to your site now after clearing the browser cache.

Best Regards

[fa.esseh]

hello
I could not activate my license
Your ip address is blocked as spam!!! Please check purchase code again.
please check
thank you

This field is Private Content.

[calinpredu]

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Alpus Pro (1/1)
An error occurred while updating Alpus Pro: Your ip address is blocked as spam!!!

Disabling Maintenance mode…

All updates have been completed.

This field is Private Content.

[Aizaz Awan]

Hello, @fa-esseh @calinpredu,

Could you guys please generate a fresh new topic each for your issues, and share your site WP Admin URL and Credentials and the purchase code with us under the private area of the topic, so that we can look into that issue for you on your site and help you out in resolving your issue.

Best Regards

[calinpredu]

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Alpus Pro (1/1)
An error occurred while updating Alpus Pro: Your ip address is blocked as spam!!!

Disabling Maintenance mode…

All updates have been completed.

It`s been 2 days already , now you ask me for more info after i changed server IP 3 times !!

This field is Private Content.

8ab6f608-9b2c-464b-a2c9-957a50fa4653 <<< purchase code pass : wbwa)FBZ&gTqG8LoqDZkg*b2 user : themesupport https://elefantelulcurios.ro/wp-admin[/restrict]

[calinpredu]

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Alpus Pro (1/1)
Downloading update from https://alpustheme.com/dummy/api/api?method=theme&code=8ab6f608-9b2c-464b-a2c9-957a50fa4653&domain=elefantelulcurios.ro&template=alpus-pro…
Unpacking the update…
An error occurred while updating Alpus Pro: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Disabling Maintenance mode…

All updates have been completed.

Go to Themes page | Go to WordPress Updates page

[Aizaz Awan]

Hello, @calinpredu,

I hope this message finds you well. We would like to extend our sincerest apologies for any inconvenience you may have experienced, and we deeply regret the delay you encountered. The root cause of the issue you faced was traced back to our internal server engine API, and resolving this matter necessitated a thorough investigation, which took some time. We are pleased to inform you that we have successfully rectified the issue on your website.

Subsequently, we have updated both the theme and core plugin on your site. To ensure the changes take effect, we kindly request that you clear your browser cache and then revisit your website. Please let us know if the issue has been resolved to your satisfaction.

We have noticed that you left a negative review for our theme on ThemeForest (https://themeforest.net/ratings/3513817) due to the aforementioned issue. As we have now addressed the problem on your site, we humbly request that you reconsider and update your review. Your current review is affecting the reputation of our theme, which is relatively new on ThemeForest. We greatly appreciate your support and cooperation in this matter and sincerely hope for your understanding.

We are committed to delivering our best in the near future, and your feedback is invaluable in helping us improve our products and services. Thank you for your understanding and for considering our request.

Best Regards.

[pachaindah]

Hi,

I’m having same problem. I need them resolved urgently.

This field is Private Content.

[Aizaz Awan]

Hello, @ifrus-stoops

Could you guys please generate a fresh new topic each for your issues, and share your site WP Admin URL and Credentials and the purchase code with us under the private area of the topic, so that we can look into that issue for you on your site and help you out in resolving your issue.

Best Regards

[Author]

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