[Aizaz Awan]

Hello, @xevgenij-xxx,

Are you using the free version of the Theme?

This is not the platform to get support for the free version of the theme.
If you are using the old version, try to update the theme and core plugin to the latest versions and check back again.
And please read the Free/Pro versions difference here: https://alpustheme.com/#free-vs-pro

Thanks for your understanding and for contacting us.
Have a nice day.

Best regards,

[Aizaz Awan]

Hello, @xevgenij-xxx,

Please generate a fresh new topic along with your site WP Admin URL and Credentials under the private content area, and provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site customization as well, so that we can have a look into it for you on your site and help you out.

Note: Please take the complete backup of your site before proceeding.

Best regards,

[Aizaz Awan]

Hello, @subs,

Sorry for the inconvenience, and the late reply. apologizing for it.

I was in touch with our lead developer for your issue, and our lead developer confirmed it’s a compatibility issue in the theme, our lead dev is working on the new theme update and soon within a couple of days, we will release the new theme update with the issue fixed, we kindly request for your patience and understanding.

And again sorry for all that inconvenience.

Best Regards.

[Aizaz Awan]

Hello, @subs,

Could you please share the URL of your website, so that I can have a look Into it for you and help you out.

Best Regards

[Aizaz Awan]

Hello, @ahmed-swidan,

Sorry for the inconvenience, I have attached the very latest version of the plugin for you here: https://filetransfer.io/data-package/lcpufXJe#link
Please download it and manually Install and Activate it on your site.

Best Regards

[Aizaz Awan]

Hello, @administrator,

Well in our theme, we have the option to add the JS code under Alpus >> Theme Options >> Custom CSS & JS and JS code, please refer to this screenshot: https://pasteboard.co/SiAJjdKC2OBS.png

Further, you can use the Child Theme and code in Child Theme as well.

OR you can try with any third party plugin that better suits your requirements.

Best Regards.

[Aizaz Awan]

Hello, @James,

1) Navigate to Wp-Dashboard >> Alpus >> Theme options >> Custom CSS and JS >> add code in CSS section and save settings:

To hide only author, use this CSS code:

.post-author {
display: none !important;
}

Or to hide the Whole meta bar, use this CSS code:

.post-meta {
display: none !important;
}

2) Navigate to Wp-Dashboard >> Alpus >> Theme options >> Custom CSS and JS >> add code in CSS section and save settings:

.mobile-menu-container { background: #21212b !important;}

Change the color value per your needs.

Best Regards.

[Aizaz Awan]

Hello, @James,

To apply the necessary changes, follow these steps:

Navigate to Dashboard >> Alpus >> Theme Options >> Custom CSS & JS.
Paste the following code at the bottom of the CSS box:

main.main { padding-top: 0px !important; }
.elementor-844 .elementor-element.elementor-element-ab18d71 { padding: 30px 0px 0px 0px !important; }

Save the settings.
Clear your browser cache and check your site.
The results should look like the screenshots here: https://postimg.cc/ykNRpNKf and https://postimg.cc/PphKDc78

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

Please update the top and left values in the SVG code to -4px as shown in my previous instructions. After making these changes, review the result. For reference, see this screenshot: https://pasteboard.co/3fDy4IwyYJ5r.png

This should resolve the issue.

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

You’re welcome! I’m glad to hear that the issue has been resolved. If you have any more questions or need further assistance in the future, feel free to reach out.

Have a great day!

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

Yes you are right, I have checked it on your site and found the same behaviour, it seems that back to top is not designed for the mobile version but specifically for the desktop version only and that is the reason intentionally hide it on mobile version of the site.

But I tried hard and made the Custom CSS for your issue as fix listed below:

@media (max-width: 767px) {
    #scroll-top {
        display: inline-block !important;
	width: 3.2857em;
        height: 3.2857em;
        font-size: 1.4rem;
	bottom: 1em !important;
        right: 1.0714em;
	position: fixed;
		}
#scroll-top i.a-icon-angle-up {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 3.6rem;
    height: 3.6rem;
    color: var(--alpha-white-color);
    background-color: var(--alpha-dark-color);
    border: 2px solid var(--alpha-dark-color);
    border-radius: 50%;
    z-index: 1;
}
#scroll-top svg {
    position: absolute;
    width: 3.1429em;
    height: 3.1429em;
    border-radius: 50%;
    top: 1px;
    left: 1px;
    z-index: -1;
}
}

Now please check back to your site after clearing the browser cache: https://ibb.co/93cjPqw

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

To resolve the issue, go to Alpus > Theme Options > WooCommerce > Product Type. Turn OFF the “Open product on second click on mobile” option, save the changes, and clear your browser cache. Then, check your site again. Please refer to this screenshot: https://ibb.co/9VvpZXq

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

When I try to log in to the site, it’s blocked, as shown in this screenshot: https://postimg.cc/qzDXrnQb. Could you please temporarily remove the security from the login and notify me once it’s done? Please do not re-enable it until I get back to you.

Best Regards.

[Aizaz Awan]

Hello, @zeljko-kovac97,

Go to the Dashboard and navigate to Alpus > Theme Options > Custom CSS & JS. Paste the following code at the bottom of the CSS box:

#scroll-top {
    display: block !important;
}

Save the settings, clear your browser cache, and then check your site.

Best Regards,

[Aizaz Awan]

Hello, @zeljko-kovac97,

Thank you for providing the screenshot, it helped me understand your concern.

After examining your site both with and without logging in, I encountered the same issue you described. Upon investigation, it appears that the YouTube video images are not loading, while other images on the site display correctly.

When a feature works properly without logging in but encounters issues when logged in, it’s usually due to one of two reasons: cache or third-party plugins.

I’ve already disabled the sole cache plugin on the site, yet the issue persists. This indicates that the problem stems from third-party plugins installed on the site.

To troubleshoot further, I recommend temporarily disabling all third-party plugins on your site except for the required or recommended theme plugins. After doing so, please clear your browser cache and check your site again. There may be additional third-party plugins conflicting with your site and causing this issue.

If this resolves the problem, you’ll need to reactivate each third-party plugin one by one and monitor for any conflicts. In case any particular plugin is causing the issue, I suggest reaching out to the plugin author for further assistance.

Best Regards.

[Author]

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