[Aizaz Awan]

Hello, @bradonline,

Thank you for expressing your interest in our theme. I have thoroughly reviewed the provided description and examined the attached files to gain a comprehensive understanding of the reported issue. Nevertheless, after conducting extensive tests on various browsers and computers, it appears that the website has mixed content errors please check the screenshot: https://postimg.cc/0zp89rv6

The mixed content or SSL issue occurs due to having a secure connection and it does not load the style sheet of the website.

Please try to change the website link from HTTP TO HTTPS

For this open your site WP Admin Dashboard and Navigate to Settings >> General and change the WordPress website URL from http:// yourwebiste.com to https://yourwebiste.com

https://postimg.cc/zHmtDD8B

OR

The second way to change this is to navigate to Dashboard >> Plugins >> Add New. Search for a Really simple SSL plugin in the new plugin search directory and install and activate it. https://postimg.cc/8st4nbrc After Installation click on the top of the dashboard you will see the notification showing below and you have to click on the go-ahead button and finally check back your site after removing the browser cache. https://postimg.cc/7bW72t23

Hope this helps.

Best Regards.

[Aizaz Awan]

Hello, @robertafranchi-it,

I hope this message finds you well. Thank you for reaching out to us regarding the display issue on your website. We’re committed to resolving this issue and ensuring that your website looks perfect on all devices.

To diagnose and address the problem effectively, we kindly request your assistance with the following:

Website Link:

WordPress Admin Login Details: In order to investigate the issue thoroughly, we will need temporary access to your WordPress admin dashboard. Please share the login credentials with us securely under the private area of the topic. Rest assured that we will treat this information with the utmost confidentiality and ensure that it is used solely for debugging purposes.

Complete Backup: Before we begin any troubleshooting, it’s crucial to have a complete backup of your website to avoid any potential data loss during the process. We recommend that you take a backup of your website through your hosting provider or a reliable backup plugin.

Screenshots of the Issue: Please provide us with screenshots of the problem as it appears on devices where the display is not correct. This will help us better understand the issue and expedite the resolution.

Once we receive this information, our team of experts will begin investigating the issue promptly. We are dedicated to resolving this matter as quickly as possible to ensure that your website is displayed correctly on all devices.

If you have any concerns or questions about providing the requested information, please don’t hesitate to reach out to us. Your cooperation in this matter is greatly appreciated, and we’re committed to delivering the best possible solution for your website.

Thank you for entrusting us with this task, and we look forward to assisting you.

Best Regards.

[Aizaz Awan]

Hello, @skapferer,

Thank you for contacting us.

We would like to address your concern by directing your attention to the following video for a more detailed reference: https://www.veed.io/view/f7a6c33e-669f-488c-b563-555c1d5e7160?panel=share

Upon reviewing the video, it becomes evident that with the latest version of our Pro theme, the issue in question has been effectively resolved, and the theme is now functioning flawlessly. We are confident that, should you choose to purchase the Pro version and integrate it into your website, you will experience the same level of seamless performance.

If you have any further inquiries or require additional assistance, please do not hesitate to reach out to us. We are here to support you in any way we can.

Thank you for considering our Pro theme.

Best Regards.

[Aizaz Awan]

Hello, @skapferer,

I appreciate your granting me access to your site. After a thorough investigation of the issue, I have identified the root cause. It appears that your site is not utilizing the most up-to-date version of the theme https://postimg.cc/zyHwhw2Y, although all other configurations seem to be in order.

To address this issue effectively, I recommend taking a comprehensive backup of your site as a precautionary measure.

Subsequently, please proceed to update the theme, following established best practices.

This action should lead to a complete resolution of your issue.

Installation & Updates

Should you require any further assistance or have any questions, please do not hesitate to reach out.

Best Regards.

[Aizaz Awan]

Hello, @mcdonald_eddy,

We are sorry for the late reply and thanks for your patience.

We have solved your issue on your site and the fix will be available in the upcoming version of the theme as well, Please check back to your site now after clearing the browser cache, Please refer to this screenshot: https://postimg.cc/ts3L35kT

Please note that: on your site you already have the demo import and custom intro banner created by yourself as well. So once you will change/re-import the new demo it will override your previous changes and content, especially the one you created like the intro slider.

Thanks for your understanding.

Best Regards.

[Aizaz Awan]

Hello, @skapferer,

We would like to express our sincere appreciation for your diligent efforts in addressing the issues, and we are delighted that you have successfully resolved them. Your dedication is truly commendable.

Regarding the mini cart loading issue you mentioned, we took the initiative to replicate your setup on our test site, ensuring that both the theme and all associated plugins are up to date. We are pleased to report that our test site exhibits flawless functionality, as evidenced by the following image: https://postimg.cc/ZCjpFm93

In light of this, we kindly request your cooperation in resolving the issue you are encountering on your site. To facilitate a thorough investigation and debugging process, we kindly ask that you provide the login details for your site via the secure private content area of this topic.

Please include the following information:

– Site Admin Login URL:
– Site Login Details:
– Password:

This information will enable us to access your site and delve deeper into the issue, allowing us to identify its root cause and subsequently implement a solution.

Once again, we extend our gratitude for your continued trust in our services, and we are committed to resolving this matter promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards.

[Aizaz Awan]

Hello, @skapferer,

I hope this message finds you well. I would like to bring to your attention an ongoing issue with your website that I previously mentioned in my earlier communication. The problem pertains to the CSS file not loading correctly on the site, resulting in undesirable visual rendering.

To provide further clarity on the matter, I have captured a screenshot illustrating the issue, which you can view by following this link: https://postimg.cc/ZC5HtMWj .

Additionally, I shared an informative article with you that outlines potential solutions to resolve this problem effectively. You can access the article here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-failed-to-load-resource-error-in-wordpress/#:~:text=The%20most%20comm%5B…%5DLs%20for%20both%20options .

Regrettably, it appears that the suggested steps outlined in the article have not been implemented yet. To address this issue comprehensively, I kindly request that you consider the following course of action:

Delete the existing WordPress installation entirely from the server.
Reinstall WordPress and the associated theme from scratch.
Proceed to import the demo content as per our website’s requirements.

I believe that undertaking these steps diligently will lead to a permanent resolution of the CSS issue, thus improving the overall functionality and aesthetics of our website.

Your prompt attention to this matter is greatly appreciated, and I look forward to a swift resolution. Should you require any further information or assistance, please do not hesitate to reach out.

Thank you for your cooperation.

Best Regards

[Aizaz Awan]

Hello, @skapferer,

I hope this message finds you well. I wanted to bring to your attention an issue that we have identified on your website, specifically related to the loading of the stylesheet. This issue is currently affecting the styling of your site, and we are committed to resolving it promptly.

Upon a thorough investigation, it has been determined that the primary cause of the styling problem is the failure of the server to load the necessary stylesheet. This issue is clearly illustrated in the following image: https://postimg.cc/ZC5HtMWj

To address this issue comprehensively, our team will be focusing on two key areas: server configuration and WordPress settings. We have compiled a detailed article that outlines the reasons behind this error and provides step-by-step instructions on how to rectify it https://www.wpbeginner.com/wp-tutorials/how-to-fix-failed-to-load-resource-error-in-wordpress/#:~:text=The%20most%20common%20cause%20for,same%20URLs%20for%20both%20options.

This resource will assist you in gaining a better understanding of the issue and guide you through the necessary corrective actions.

We understand the importance of maintaining a consistent and visually appealing online presence, and we are committed to ensuring that your website functions flawlessly.

Our team will work diligently to resolve this matter and restore the proper styling to your site.

If you have any questions or require further assistance, please do not hesitate to reach out to our support team. We are here to provide you with the expertise and guidance needed to address this issue promptly and effectively.

Thank you for entrusting us with the management of your website, and we look forward to resolving this matter to your satisfaction.

Best Regards

[Aizaz Awan]

Hello, @skapferer,

First of all, thanks for showing your interest in our theme. We really appreciate that.
Now, I have checked your site theme and plugin settings and found that the demo is not imported successfully on the site because your server doesn’t meet our theme requirements as you can see in this image: https://postimg.cc/QBYs9Y5N

1- Please first contact your service provider and ask them to complete the theme requirements.
2- Then I recommend you reset the site using the WP RESET plugin
3- After that activate the theme and its necessary plugins only
4- Then try to import the demo again on your site.
By following the above practice your issues will be resolved completely.

Feel free to write back to us anytime, we are always here to help you.

Have a nice day ahead.

Best Regards

[Aizaz Awan]

Hello, @calinpredu,

I hope this message finds you well. We would like to extend our sincerest apologies for any inconvenience you may have experienced, and we deeply regret the delay you encountered. The root cause of the issue you faced was traced back to our internal server engine API, and resolving this matter necessitated a thorough investigation, which took some time. We are pleased to inform you that we have successfully rectified the issue on your website.

Subsequently, we have updated both the theme and core plugin on your site. To ensure the changes take effect, we kindly request that you clear your browser cache and then revisit your website. Please let us know if the issue has been resolved to your satisfaction.

We have noticed that you left a negative review for our theme on ThemeForest (https://themeforest.net/ratings/3513817) due to the aforementioned issue. As we have now addressed the problem on your site, we humbly request that you reconsider and update your review. Your current review is affecting the reputation of our theme, which is relatively new on ThemeForest. We greatly appreciate your support and cooperation in this matter and sincerely hope for your understanding.

We are committed to delivering our best in the near future, and your feedback is invaluable in helping us improve our products and services. Thank you for your understanding and for considering our request.

Best Regards.

[Aizaz Awan]

Hello, @fa-esseh @calinpredu,

Could you guys please generate a fresh new topic each for your issues, and share your site WP Admin URL and Credentials and the purchase code with us under the private area of the topic, so that we can look into that issue for you on your site and help you out in resolving your issue.

Best Regards

[Aizaz Awan]

Hello, @diezcuadra,

You’re very welcome!

If it’s not too much trouble, could I kindly request that you consider leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support? Your feedback can be submitted through the following link: http://themeforest.net/downloads. By taking a moment to rate us, you contribute to our ability to continually enhance our offerings and deliver even more dedicated support in the days ahead. Your endorsement truly fuels our motivation. Should you find our Theme and Support to your liking, we would greatly appreciate your support in this manner.

Thank you for reaching out to us. Wishing you a wonderful day ahead 🙂

Kind Regards.

[Aizaz Awan]

Hello, @mcdonald_eddy,

We are sorry for the inconvenience and the delay in our response, but I can see the Demo is already imported on your site, please refer to this screenshot: https://postimg.cc/YhLSPX8d

Could you please recheck your site after clearing the cache and confirm with me?

Best Regards.

[Aizaz Awan]

Hello, @diezcuadra,

Thanks for sharing the screenshot and the page URL to check your issue. First of all, we feel sorry that you are facing an issue while using our theme.

In order to solve your issue please navigate to the DASHBOARD >> THEME OPTIONS >> FEATURES >> Disable the Lazy Load for images option and then save settings. After that please check back to your issue by clearing the browser cache.

For a better reference kindly check this article: https://alpustheme.com/alpus/documentation/2022/12/16/features/

I hope your issue will be resolved.

Have a nice day.

Kind Regards.

[Aizaz Awan]

Hello, @mcdonald_eddy,

I hope this message finds you well. I kindly request your assistance in proceeding with the setup of the specific demo on your website. To facilitate this process, could you please provide me with the following information in the private area of this topic:

WordPress Admin URL
WordPress Admin Credentials (Username and Password)
Theme Purchase Code

This information will allow me to efficiently assess the situation and proceed with importing the desired demo onto your website. Rest assured, your sensitive information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your request.

Thank you for your cooperation. Should you have any questions or concerns, please do not hesitate to reach out.

Best Regards.

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