[Aizaz Awan]

Hello, @calinpredu,

If still you are facing the same issue then please share your site FTP Logins and Cpanel Login with us under the private content area of this topic, so that we can fix it for you on your site immediately.

Best Regards

[Aizaz Awan]

Hello, @calinpredu,

Really sorry for the inconvenience that you faced the issue with working on our theme.

We saw that you left a bad review as well for our theme with your support topic: https://themeforest.net/ratings/3527940

We tried to log in to your site and found that you are using the outdated PHP version on your site which is causing the issue on your site, please refer to this screenshot: https://postimg.cc/KkzqPLKv

We kindly request you to please change your site PHP version to 7.4 OR 8.0 and check back to your site again and I am sure your issue will be resolved.

And we kindly request you to please change your review as well as it is not the valid one, the issue is not because of our theme and we helped you in real time immediately as well, we request your collaboration in this regard.

Kind Regards.

[Aizaz Awan]

Hello, @ken,

First and foremost, we would like to apologize for any inconvenience you may have experienced while using our theme on your website. We appreciate your cooperation in providing us with login access and screenshots to assist us in diagnosing and resolving the issue.

After conducting a thorough analysis of your site, we identified a mixed content error as the root cause of the problem. To address this issue, we took the following steps:

1. Log in to your WordPress dashboard.
2. Navigate to “Settings” and then to “General.”
3. Set the site URL to use HTTPS.

By implementing this change, we successfully resolved the issue you were encountering. We kindly request that you refer to the attached screenshots for reference. After making these adjustments, we recommend clearing your browser cache and revisiting your website to confirm that the issue has been fully resolved.

https://postimg.cc/VSfftjFV
https://postimg.cc/gLZmp4Yn

If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and are here to assist you.

Thank you for choosing our theme, and we appreciate your patience as we worked to resolve this matter.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thank you for contacting us,
I would like to provide you with instructions on how to make certain modifications to your website:

1. To update the header image, please follow these steps:

-Access your website’s Dashboard.
-Navigate to the “Alpus” section.
-Locate the “Theme Options” submenu.
-Within “Theme Options,” you will find the “Header Image” settings.
-Here, you can easily replace or remove the header image to suit your preferences.
-For visual guidance, please refer to the following image link: Header Image Instructions: https://postimg.cc/v4BtvL1s

2. To change the background image, kindly follow these instructions:

-Edit the respective page using Elementor.
-In the first section of the page, you will encounter two inner sections.
-The background image settings are configured within the inner section settings.
-You can modify or remove the background image according to your requirements.
-After making the changes, remember to save the settings.
-Additionally, to view the updated changes on your website, it is advisable to clear your browser cache.
-To assist you further, you can refer to the following image link for clarification: Background Image Instructions: https://postimg.cc/MMmnNHXS

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out. We are here to help.

Best regards,

[Aizaz Awan]

Hello, @ruben-murray,

You’re welcome! I’m glad to hear that the issue has been resolved. If you have any more questions or need further assistance in the future, feel free to reach out.

Have a great day!

Best Regards.

[Aizaz Awan]

Hello, @ken,

Thanks for your patience, I have solved the issue for you on your site, please check back to your site again now after clearing the browser cache, and let me know the result.

Best Regards.

[Aizaz Awan]

Hello, @ifrus,

Sorry for the inconvenience that you faced the issue with working on our theme.

We have solved this issue now, we request you to please try to re-register your theme again with those purchase codes and let us know the result.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thanks for your patience, I have solved the issue for you on your site, please check back to your site again now after clearing the browser cache, and let me know the result.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thanks for your contact, Could you please share the theme purchase code and also your site WP Admin URL and Credentials with me here under the private content area of this topic so that I will further look into it for you on your site and help you out.

Best Regards

[Aizaz Awan]

Hello, @ifrus-stoops

Could you guys please generate a fresh new topic each for your issues, and share your site WP Admin URL and Credentials and the purchase code with us under the private area of the topic, so that we can look into that issue for you on your site and help you out in resolving your issue.

Best Regards

[Aizaz Awan]

Hello, @bradonline,

You’re very welcome!

If it’s not too much trouble, could we kindly request that you consider leaving a 5-star rating for both our Theme and our Customer and Technical Support? You can do so by visiting the following link: http://themeforest.net/downloads.

Your feedback and support in this manner would greatly bolster our ability to offer continued updates and dedicated assistance in the future. Your appreciation would be a tremendous source of motivation for our team, especially if you find both our Theme and Support satisfactory.

Thank you for reaching out to us.
Wishing you a wonderful day ahead. 🙂

Best Regards.

[Aizaz Awan]

Hello, @skapferer,

We appreciate your interest in our theme and your concerns regarding the reported issues. We understand that choosing the right theme is a significant decision, and we want to ensure that you have the best experience possible.

We want to reassure you that you can try out the free version without any obligations. It’s an excellent way to explore its features and functionalities before deciding whether to upgrade to the PRO version. We believe you’ll find the free version quite capable and user-friendly.

In our rigorous testing of our products, we have not encountered the issues you mentioned. Additionally, many of our customers have successfully used our themes without facing any similar errors or issues. The PRO version, in particular, offers enhanced features and customization options, ensuring a seamless and versatile website-building experience.

Should you choose to purchase the PRO version, please rest assured that we are committed to providing exceptional customer support. Our dedicated team is here to assist you with any questions or issues you may encounter. Your satisfaction is our top priority, and we take pride in taking care of our customers.

We genuinely appreciate your consideration and the opportunity to serve you. If you have any further inquiries, require assistance, or decide to explore the PRO version, please don’t hesitate to reach out to us. We’re here to help you make the most out of your website-building journey.

Thank you for considering, and we look forward to the possibility of assisting you further.

Best Regards.

[Aizaz Awan]

Hello, @bradonline,

Please copy and paste the below given CSS code to Alpus >> Theme Options >> Custom CSS & JS, and check back to your site now after clearing the browser cache.

.elementor-widget-alpha_header_cart {
    margin-bottom: 20px !important;
}
#footer .wpforms-submit-container {
    bottom: 5px !important;
}

Best Regards.

[Aizaz Awan]

Hello, @bradonline,

Thank you for expressing your interest in our theme. I have thoroughly reviewed the provided description and examined the attached files to gain a comprehensive understanding of the reported issue. Nevertheless, after conducting extensive tests on various browsers and computers, it appears that the website has mixed content errors please check the screenshot: https://postimg.cc/0zp89rv6

The mixed content or SSL issue occurs due to having a secure connection and it does not load the style sheet of the website.

Please try to change the website link from HTTP TO HTTPS

For this open your site WP Admin Dashboard and Navigate to Settings >> General and change the WordPress website URL from http:// yourwebiste.com to https://yourwebiste.com

https://postimg.cc/zHmtDD8B

OR

The second way to change this is to navigate to Dashboard >> Plugins >> Add New. Search for a Really simple SSL plugin in the new plugin search directory and install and activate it. https://postimg.cc/8st4nbrc After Installation click on the top of the dashboard you will see the notification showing below and you have to click on the go-ahead button and finally check back your site after removing the browser cache. https://postimg.cc/7bW72t23

Hope this helps.

Best Regards.

[Aizaz Awan]

Hello, @robertafranchi-it,

I hope this message finds you well. Thank you for reaching out to us regarding the display issue on your website. We’re committed to resolving this issue and ensuring that your website looks perfect on all devices.

To diagnose and address the problem effectively, we kindly request your assistance with the following:

Website Link:

WordPress Admin Login Details: In order to investigate the issue thoroughly, we will need temporary access to your WordPress admin dashboard. Please share the login credentials with us securely under the private area of the topic. Rest assured that we will treat this information with the utmost confidentiality and ensure that it is used solely for debugging purposes.

Complete Backup: Before we begin any troubleshooting, it’s crucial to have a complete backup of your website to avoid any potential data loss during the process. We recommend that you take a backup of your website through your hosting provider or a reliable backup plugin.

Screenshots of the Issue: Please provide us with screenshots of the problem as it appears on devices where the display is not correct. This will help us better understand the issue and expedite the resolution.

Once we receive this information, our team of experts will begin investigating the issue promptly. We are dedicated to resolving this matter as quickly as possible to ensure that your website is displayed correctly on all devices.

If you have any concerns or questions about providing the requested information, please don’t hesitate to reach out to us. Your cooperation in this matter is greatly appreciated, and we’re committed to delivering the best possible solution for your website.

Thank you for entrusting us with this task, and we look forward to assisting you.

Best Regards.

[Author]

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