Did you ever figure out how to get this rectified? I’m talking about the darkening of the screen and then having to click on the screen to move on. I thought it had something to do with the popup, as well. I delete the popup and I’m still having that issue.

Hi – long delay, I know. But this is a free website for a non profit, who are hard to reach so it has taken extra long time for building. In Alpus >> Layout Builder General settings, there is no pop up building to turn on or off. In Templates, there is no add popup either. Is there a stand alone component for the popup that we can install? It looks like it was there, and maybe corrupted so not showing in the back end. But you can see when the page loads, after a few seconds the screen goes darker as though the pop up is loading. I am thinking, if there is a stand alone install, perhaps we can reinstall it to fix the interface of it to actually turn it off in full? https://kent21.sg-host.com/

Alpus > Templates
Step 2 – Click ‘Add New’ button on top of page.
Step 3 – In New Alpus Builder Modal, select Popup Builder in “Template Type” field. And give your block’s name in “Template Name” field. << This does not exist.

I just reenabled everything ALPus related and it still is not showing. (We had a lot of the woocommerce items off, because we don’t need woocommerce at this time)

How can we get rid of this ghost pop up happening? It will block release for us. Thank you!

• This reply was modified 4 months, 4 weeks ago by ken.

Hello, @ken,

Thanks for sharing the access with us here, I have checked and solved your issue on your site. I just added a line of custom CSS code in the theme settings as you can see here: https://postimg.cc/gx3K0FWG Kindly check back to your site by clearing the browser cache.

Best Regards,