[zeljko.kovac97]

Hello,

I have converted columns to flexbox container. After that, custom shape dividers from theme are not working and displaying.

• This topic was modified 6 months, 3 weeks ago by zeljko.kovac97.

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[zeljko.kovac97]

Would you please look at this matter?

[Aizaz Awan]

Hello, @zeljko-kovac97,

Sorry for the inconvenience, The screenshot is not clear enough to check and understand. Can you please share the below-asking details with us here in the private content area of the topic after taking a complete backup of your site? So that I will be able to check and provide you with a proper solution.

wp-admin URL:
wp-admin username:
wp-admin password:

Waiting for your kind reply.

Best Regards.

[zeljko.kovac97]

On this video I have explained the bug.

This field is Private Content.

[Aizaz Awan]

Hello, @zeljko-kovac97,

Thank you for granting us access. I’ve reviewed the issue you mentioned and experimented with setting the shape divider within a container. It appears to be functioning correctly on my end, as illustrated in this screenshot: https://postimg.cc/JyHYhH5X . There seems to be no issue. I trust this clarifies the matter.

Best Regards.

[zeljko.kovac97]

Hello,

Your answer doesn’t make sense. Elementor’s default shape dividers are working, but the original Custom shape divider that came with the theme is not working. I’m sending the screenshots.
So, basically, we want to use the same shape divider as it is on the theme, but it is not working with Elementor’s flexbox containers.

Thanks!

[zeljko.kovac97]

Hello,

Your answer doesn’t make sense. Elementor’s default shape dividers are working, but the original Custom shape divider that came with the theme is not working. I’m sending the screenshots.

Thanks!

[Aizaz Awan]

Hello, @zeljko-kovac97,

Sorry for the inconvenience, But it looks like you are working on the site because today, when I visited it appeared like this to me: https://postimg.cc/BjQ0yzjn please revert the changes so that the site will appear back to its actual position and let us know. Waiting for your kind reply.

Best Regards.

[zeljko.kovac97]

Hello, Aizaz,

Sorry for the inconvenience from our end now. The home page is back to normal. Please take a look when you get the time.

Thanks!

[Aizaz Awan]

Hello, @zeljko-kovac97,

Thank you for the information, Your issue has been resolved now please check back to your site by clearing the browser cache. see the screenshot to understand better: https://postimg.cc/rzZyfLqQ

Best Regards.

[zeljko.kovac97]

Hello Aizaz,

I must say that this is not alright at all. I’m getting really unhappy. Please take a look at screenshots of the theme and of my website and tell me if dividers look the same and if the issue has been resolved.

The dividers on the actual website are not the same as the ones on theme. Not for desktop devices, not for mobile devices.

I’m also sending a video again, so that there is no confusion anymore.
Please take a look: https://www.loom.com/share/c00e31fb4d074c10a37802ef541e3ed0?sid=b7e2a533-9b88-456f-a086-88f16438c344

I hope that you will resolve this ASAP and let me know.

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[zeljko.kovac97]

Here is another video about shape divider. Please take a look.

[zeljko.kovac97]

And here is the most important explanation and bug shown. After the section is switched to container, shape dividers is still in the settings but it’s not working. Please take a look:

[Aizaz Awan]

Hello, @zeljko-kovac97,

It is a request that try to pay attention while reading this message.

In the Aplus Pro theme, the slider/banner or carousel settings are managed using the Elementor sections (Not Containers) because Flexbox-containers doesn’t have/support the theme or other default features of Elementor. The plugin Elementor launched this flex-box container features from some recent updates before it used the section and our theme features work with the default sections only.

Here is an example, In your site I created a new block called Support testing and imported a slider from the studio library it imports with the default Elementor section and the custom shape divider is working fine because it has the option to upload the custom shape divider check this: https://postimg.cc/F7s8LN6v

However, the flex-box container doesn’t provide this option check here: https://postimg.cc/4YvcRRJK This is the main reason/issue that I explained it to you. I hope you understand. Do not try to use the Flexbox containers for the sliders/carousels or banners.

Thanks for your understanding.

Best Regards.

[zeljko.kovac97]

Okay, I understand. Can you upload the desired shape divider in media folder?
I’m sending video to avoid confusion. Thanks!

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