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Viewing 15 posts - 31 through 45 (of 92 total)
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  • in reply to: Various display and update issues #8424
    Aizaz Awan
    Keymaster

    Hello, @James,

    1- Basically, it is not a featured image. The content of this box on every page comes from the blocks. Please navigate to the Dashboard >> Alpus >> Layout Builder >> There in the layouts you will see that the page title block is added https://postimg.cc/56RcHMSD

    This block is set on every page layout so changing this block setting will appear the same on every page.

    To change this you have to create multiple blocks in the Dashboard >> Alpus >> Template Builder >> Blocks >> Add new.

    Then try to set the blocks on their respective layouts from Dashboard >> Alpus >> Layout Builder >> as I showed you in the screenshot.

    I hope your issue will be resolved.

    Kindly refer to this article to understand how the layout builder works: https://alpustheme.com/alpus/documentation/category/layout-builder/

    2- The styling doesn’t appear right away, is due to the server cache. I can see that your site stores high-level cache on the server due to the cache plugins you are using on the site.

    To solve your issue kindly contact your service provider and ask them to flush the server cache completely and then please disable the cache plugins from the site until your site is in maintenance/development mode.

    I hope this will resolve your issue and you will get the desired results.

    Best Regards,

    in reply to: Various display and update issues #8421
    Aizaz Awan
    Keymaster

    Hello, @James,

    Basically, the content of the description is not changing because in the description you have added HTML content of the anchor tag: https://postimg.cc/zH1z5fQH So to fix it you have to add your custom CSS code to change the color as per your need.

    You can simply add a CSS class first: https://postimg.cc/QVbCsQXX and then try to add the CSS code: https://postimg.cc/kRXnDHn7 I hope it will resolve your issue.

    Same as this you can apply the hover color via custom CSS because the widget doesn’t have any option to set the hover color.

    Best Regards,

    in reply to: Various display and update issues #8418
    Aizaz Awan
    Keymaster

    Hello, @James,

    Sorry for all the inconvenience, Thanks for all the detailed explanation with screenshots and website access. I have gone through your site and debug the issue.

    The thing is you are right that some of the icons on the site in green are actually, images not the icons so you have to change them as per your need.

    Regarding the changes and other sections’ green color, I can see it is set via Elementor editor. As you can see in this screenshot the color is set to green https://postimg.cc/gw9vwq48 I simply changed it to blue from there https://postimg.cc/qtRd3yRB and saved it you can see the changes appear right away on the site https://postimg.cc/q67mmXPg

    Best Regards,

    • This reply was modified 9 months, 2 weeks ago by Aizaz Awan.
    Aizaz Awan
    Keymaster

    Hello, @figueroaquilcanelson,

    The single purchase of the license is for the lifetime, you will always get the latest update of the theme and plugins.

    With the single purchase code, you will get the free 6 months of support, and once the support period expires, you have to renew the support if you want more support from the theme support team, and if you do not want the support then it’s up to you.

    And one single license of the theme is for one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.

    You can use the same license for your live site and for testing purposes on localhost as well.

    We hope this clarifies your concerns.

    Best Regards.

    in reply to: Various display and update issues #8413
    Aizaz Awan
    Keymaster

    Hello, @administrator,

    Sorry for the inconvenience, but we only provide our dedicated support for the Alpus Pro theme here.

    So we kindly request you to please explain your issues here one by one with screenshots explanation and with your site WP Admin URL and Credentials under the private content area of this topic, so that we can have a look into it for you on your site and help you out.

    Best Regards.

    Aizaz Awan
    Keymaster

    Hello, @figueroaquilcanelson,

    Alpus Pro is a premium theme with advanced features and updates it requires a valid license for ongoing support and updates. Without a valid license, you are limited to the functionality provided in the free version of the theme.

    To gain access to updates and additional features, you need to purchase a license for the Alpus pro theme: https://themeforest.net/item/alpus-pro-creative-woocommerce-wordpress-theme/45087959

    Thanks for your understanding.

    Best Regards.

    in reply to: Theme not updating , same with core plugins #8398
    Aizaz Awan
    Keymaster

    Hello, @calinpredu,

    Thanks for your reply back and thanks for providing me with the requested info,

    I have successfully updated the Theme and Plugins for you on your site: https://kompas-consulting.ro/ please check back to your site now after clearing the browser cache.

    I have used the purchase code you provided on that site, which is also listed in the private content area of this reply.

    And for your information, one single license is only valid for one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.

    So if you would like to update and use the theme on your other sites as well, you have to purchase one single license for each site.

    Thanks for your understanding.

    Best Regards,

    8ab6f608-9b2c-464b-a2c9-957a50fa4653

    in reply to: Theme not updating , same with core plugins #8395
    Aizaz Awan
    Keymaster

    Hello, @calinpredu,

    Thanks for your contact, Could you please share your site WP Admin URL and Credentials with us and the purchase code under the private content area of this topic, so that we can look into it for you on your site and help you out?

    Best Regards,

    in reply to: Pop Up Newsletter #8392
    Aizaz Awan
    Keymaster

    Hello, @ken,

    Please navigate to the Dashboard >> Alpus >> Layout Builder >> From there in the homepage layout “General Settings” you can disable the popup see the screenshot: https://postimg.cc/p9WXfYxP I hope this information will resolve your issue.

    Best Regards,

    in reply to: Fonts and the rest of the theme is not displaying correctly #8391
    Aizaz Awan
    Keymaster

    Hello, @orders,

    We are sorry for the inconvenience that you faced the issue with working on our theme.

    We kindly request you to please explain your issues in detail one by one, if possible with some screenshots and with page URLs.

    Also please share your site WP Admin URL and Credentials under the private content area of this topic so that I can further look into it for you on your site and help you out accordingly.

    Best Regards,

    in reply to: Elementor 3.19.0 Compatibility Issues. #8390
    Aizaz Awan
    Keymaster

    Hello, @mcdonald_eddy,

    What exact issue are you facing with working out the theme? Could you please explain in detail with some screenshots?

    We already released the update of the theme with compatibility with the latest version of the Elementor, please check the theme changelog here: https://themeforest.net/item/alpus-pro-creative-woocommerce-wordpress-theme/45087959#item-description__changelog

    Best Regards.

    Aizaz Awan
    Keymaster
    in reply to: Bar pops up when scrolling #8381
    Aizaz Awan
    Keymaster

    Hello, @echografiefrancette,

    Sorry for the inconvenience, Actually, it is called the mobile sticky menu bar and you can simply turn it off from the theme settings. Please check this article to understand better: https://alpustheme.com/alpus/documentation/2022/12/16/menus/

    I hope your issue will be resolved.

    Best Regards.

    in reply to: Pop Up Newsletter #8378
    Aizaz Awan
    Keymaster

    Hello, @mcdonald_eddy,

    Thanks for your contact, To learn how to show/hide the popup in our theme please refer to this article: https://alpustheme.com/alpus/documentation/2022/12/16/popup-builder/ for a better reference to understand. I hope your issue will be resolved.

    Best Regards

    in reply to: Theme not working #8337
    Aizaz Awan
    Keymaster

    Hello, @team-wearobee,

    What exact issue you are facing? Could you please generate a fresh new topic, describing your issue in detail, if possible with some screenshots for my better understanding and also with your site WP Admin URL and Credentials under the private area of the topic, so that I can have a look into it for you on your site and help you out.

    Best Regards.

Viewing 15 posts - 31 through 45 (of 92 total)