[Aizaz Awan]

Hello, @figueroaquilcanelson,

The single purchase of the license is for the lifetime, you will always get the latest update of the theme and plugins.

With the single purchase code, you will get the free 6 months of support, and once the support period expires, you have to renew the support if you want more support from the theme support team, and if you do not want the support then it’s up to you.

And one single license of the theme is for one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.

You can use the same license for your live site and for testing purposes on localhost as well.

We hope this clarifies your concerns.

Best Regards.

[Aizaz Awan]

Hello, @administrator,

Sorry for the inconvenience, but we only provide our dedicated support for the Alpus Pro theme here.

So we kindly request you to please explain your issues here one by one with screenshots explanation and with your site WP Admin URL and Credentials under the private content area of this topic, so that we can have a look into it for you on your site and help you out.

Best Regards.

[Aizaz Awan]

Hello, @figueroaquilcanelson,

Alpus Pro is a premium theme with advanced features and updates it requires a valid license for ongoing support and updates. Without a valid license, you are limited to the functionality provided in the free version of the theme.

To gain access to updates and additional features, you need to purchase a license for the Alpus pro theme: https://themeforest.net/item/alpus-pro-creative-woocommerce-wordpress-theme/45087959

Thanks for your understanding.

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

Thanks for your reply back and thanks for providing me with the requested info,

I have successfully updated the Theme and Plugins for you on your site: https://kompas-consulting.ro/ please check back to your site now after clearing the browser cache.

I have used the purchase code you provided on that site, which is also listed in the private content area of this reply.

And for your information, one single license is only valid for one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.

So if you would like to update and use the theme on your other sites as well, you have to purchase one single license for each site.

Thanks for your understanding.

Best Regards,

8ab6f608-9b2c-464b-a2c9-957a50fa4653

[Aizaz Awan]

Hello, @calinpredu,

Thanks for your contact, Could you please share your site WP Admin URL and Credentials with us and the purchase code under the private content area of this topic, so that we can look into it for you on your site and help you out?

Best Regards,

[Aizaz Awan]

Hello, @ken,

Please navigate to the Dashboard >> Alpus >> Layout Builder >> From there in the homepage layout “General Settings” you can disable the popup see the screenshot: https://postimg.cc/p9WXfYxP I hope this information will resolve your issue.

Best Regards,

[Aizaz Awan]

Hello, @orders,

We are sorry for the inconvenience that you faced the issue with working on our theme.

We kindly request you to please explain your issues in detail one by one, if possible with some screenshots and with page URLs.

Also please share your site WP Admin URL and Credentials under the private content area of this topic so that I can further look into it for you on your site and help you out accordingly.

Best Regards,

[Aizaz Awan]

Hello, @mcdonald_eddy,

What exact issue are you facing with working out the theme? Could you please explain in detail with some screenshots?

We already released the update of the theme with compatibility with the latest version of the Elementor, please check the theme changelog here: https://themeforest.net/item/alpus-pro-creative-woocommerce-wordpress-theme/45087959#item-description__changelog

Best Regards.

[Aizaz Awan]

Hello, @miuranga-salgado,

You can simply download the plugin from this page: https://alpustheme.com/product/ai-product-review-summary-plugin/

https://pasteboard.co/nfafJz3i8Dk3.png

Kind Regards.

[Aizaz Awan]

Hello, @echografiefrancette,

Sorry for the inconvenience, Actually, it is called the mobile sticky menu bar and you can simply turn it off from the theme settings. Please check this article to understand better: https://alpustheme.com/alpus/documentation/2022/12/16/menus/

I hope your issue will be resolved.

Best Regards.

[Aizaz Awan]

Hello, @mcdonald_eddy,

Thanks for your contact, To learn how to show/hide the popup in our theme please refer to this article: https://alpustheme.com/alpus/documentation/2022/12/16/popup-builder/ for a better reference to understand. I hope your issue will be resolved.

Best Regards

[Aizaz Awan]

Hello, @team-wearobee,

What exact issue you are facing? Could you please generate a fresh new topic, describing your issue in detail, if possible with some screenshots for my better understanding and also with your site WP Admin URL and Credentials under the private area of the topic, so that I can have a look into it for you on your site and help you out.

Best Regards.

[Aizaz Awan]

Hello, @rima974,

Sorry for the inconvenience, But the thing is that the error you encountered in 504 is a server gateway error. It doesn’t relate to the theme. Please refer to these articles in order to understand the error and learn how to fix it: https://themeoo.com/how-to-fix-504-gateway-error-when-saving-pages-in-elementor/#:~:text=The%20main%20reason%20for%20this,this%20504%20gateway%20timeout%20error and https://elementor.com/blog/troubleshooting-wordpress-errors/

I hope you understand and your issue will be resolved.

Best Regards

[Aizaz Awan]

Hello, @calinpredu,

Again we have solved the issue for you on your site and imported the perfect demo, please revisit your site after clearing the browser cache, please refer to this screenshot: https://postimg.cc/sB6Lcp3K

We also kindly ask you to please change your given bad review now as we have helped you resolve all of your issues now and none of them was because of our theme.

1. The first issue was because of the PHP version you were using outdated PHP version 7.2 and we updated it to 8.0
2. The second issue was the plugin not Installed and that was the permission issue of the plugin folder which we helped you resolve.
3. The last issue was the Demo not importing properly, so that was because of the WooCommerce plugin, as the Demo was not the Store demo, so that is why it was conflicting, we just disabled the WooCommerce plugin and reimported the demo and it worked properly.

Waiting for your kind confirmation and collaboration in changing your review to 5 stars.

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

Ok Great!! I can see that the PHP version now on your site is 8.

But you have not solved the permission issue, please refer to this screenshot: https://postimg.cc/MXT4gJvn
Please solve this permission issue as well and try again, OR let me know, and I will install the plugins for you.

And please change your review now as its a request from our end.

Best Regards.

[Author]

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