[Aizaz Awan]

Hello, @rima974,

Sorry for the inconvenience, But the thing is that the error you encountered in 504 is a server gateway error. It doesn’t relate to the theme. Please refer to these articles in order to understand the error and learn how to fix it: https://themeoo.com/how-to-fix-504-gateway-error-when-saving-pages-in-elementor/#:~:text=The%20main%20reason%20for%20this,this%20504%20gateway%20timeout%20error and https://elementor.com/blog/troubleshooting-wordpress-errors/

I hope you understand and your issue will be resolved.

Best Regards

[Aizaz Awan]

Hello, @calinpredu,

Again we have solved the issue for you on your site and imported the perfect demo, please revisit your site after clearing the browser cache, please refer to this screenshot: https://postimg.cc/sB6Lcp3K

We also kindly ask you to please change your given bad review now as we have helped you resolve all of your issues now and none of them was because of our theme.

1. The first issue was because of the PHP version you were using outdated PHP version 7.2 and we updated it to 8.0
2. The second issue was the plugin not Installed and that was the permission issue of the plugin folder which we helped you resolve.
3. The last issue was the Demo not importing properly, so that was because of the WooCommerce plugin, as the Demo was not the Store demo, so that is why it was conflicting, we just disabled the WooCommerce plugin and reimported the demo and it worked properly.

Waiting for your kind confirmation and collaboration in changing your review to 5 stars.

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

Ok Great!! I can see that the PHP version now on your site is 8.

But you have not solved the permission issue, please refer to this screenshot: https://postimg.cc/MXT4gJvn
Please solve this permission issue as well and try again, OR let me know, and I will install the plugins for you.

And please change your review now as its a request from our end.

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

Tried again and the issue still persists same: https://postimg.cc/3kdpXWq8

As indicated by the issue, you also have the server permission issue related to the creation of the directory, so for this please contact your hosting provider and ask to fix it for you OR you can read and follow the instructions written in this thread: https://stackoverflow.com/questions/37157264/wordpress-plugin-install-could-not-create-directory

After solving this issue, please let us know again.

And also please update your site PHP version as well to minimum 7.4

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

We tried to Install the Alpus Core plugin on your site to fix your issue but faced this issue: Could not create a directory. /home/monica/public_html/wp-content/plugins/alpus-core/ please refer to this screenshot: https://postimg.cc/3kdpXWq8

As indicated by the issue, you also have the server permission issue related to the creation of the directory, so for this please contact your hosting provider and ask to fix it for you OR you can read and follow the instructions written in this thread: https://stackoverflow.com/questions/37157264/wordpress-plugin-install-could-not-create-directory

After solving this issue, please let us know again.

Best Regards.

[Aizaz Awan]

Hello, @calinpredu,

If still you are facing the same issue then please share your site FTP Logins and Cpanel Login with us under the private content area of this topic, so that we can fix it for you on your site immediately.

Best Regards

[Aizaz Awan]

Hello, @calinpredu,

Really sorry for the inconvenience that you faced the issue with working on our theme.

We saw that you left a bad review as well for our theme with your support topic: https://themeforest.net/ratings/3527940

We tried to log in to your site and found that you are using the outdated PHP version on your site which is causing the issue on your site, please refer to this screenshot: https://postimg.cc/KkzqPLKv

We kindly request you to please change your site PHP version to 7.4 OR 8.0 and check back to your site again and I am sure your issue will be resolved.

And we kindly request you to please change your review as well as it is not the valid one, the issue is not because of our theme and we helped you in real time immediately as well, we request your collaboration in this regard.

Kind Regards.

[Aizaz Awan]

Hello, @ken,

First and foremost, we would like to apologize for any inconvenience you may have experienced while using our theme on your website. We appreciate your cooperation in providing us with login access and screenshots to assist us in diagnosing and resolving the issue.

After conducting a thorough analysis of your site, we identified a mixed content error as the root cause of the problem. To address this issue, we took the following steps:

1. Log in to your WordPress dashboard.
2. Navigate to “Settings” and then to “General.”
3. Set the site URL to use HTTPS.

By implementing this change, we successfully resolved the issue you were encountering. We kindly request that you refer to the attached screenshots for reference. After making these adjustments, we recommend clearing your browser cache and revisiting your website to confirm that the issue has been fully resolved.

https://postimg.cc/VSfftjFV
https://postimg.cc/gLZmp4Yn

If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and are here to assist you.

Thank you for choosing our theme, and we appreciate your patience as we worked to resolve this matter.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thank you for contacting us,
I would like to provide you with instructions on how to make certain modifications to your website:

1. To update the header image, please follow these steps:

-Access your website’s Dashboard.
-Navigate to the “Alpus” section.
-Locate the “Theme Options” submenu.
-Within “Theme Options,” you will find the “Header Image” settings.
-Here, you can easily replace or remove the header image to suit your preferences.
-For visual guidance, please refer to the following image link: Header Image Instructions: https://postimg.cc/v4BtvL1s

2. To change the background image, kindly follow these instructions:

-Edit the respective page using Elementor.
-In the first section of the page, you will encounter two inner sections.
-The background image settings are configured within the inner section settings.
-You can modify or remove the background image according to your requirements.
-After making the changes, remember to save the settings.
-Additionally, to view the updated changes on your website, it is advisable to clear your browser cache.
-To assist you further, you can refer to the following image link for clarification: Background Image Instructions: https://postimg.cc/MMmnNHXS

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out. We are here to help.

Best regards,

[Aizaz Awan]

Hello, @ruben-murray,

You’re welcome! I’m glad to hear that the issue has been resolved. If you have any more questions or need further assistance in the future, feel free to reach out.

Have a great day!

Best Regards.

[Aizaz Awan]

Hello, @ken,

Thanks for your patience, I have solved the issue for you on your site, please check back to your site again now after clearing the browser cache, and let me know the result.

Best Regards.

[Aizaz Awan]

Hello, @ifrus,

Sorry for the inconvenience that you faced the issue with working on our theme.

We have solved this issue now, we request you to please try to re-register your theme again with those purchase codes and let us know the result.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thanks for your patience, I have solved the issue for you on your site, please check back to your site again now after clearing the browser cache, and let me know the result.

Best Regards.

[Aizaz Awan]

Hello, @ruben-murray,

Thanks for your contact, Could you please share the theme purchase code and also your site WP Admin URL and Credentials with me here under the private content area of this topic so that I will further look into it for you on your site and help you out.

Best Regards

[Aizaz Awan]

Hello, @ifrus-stoops

Could you guys please generate a fresh new topic each for your issues, and share your site WP Admin URL and Credentials and the purchase code with us under the private area of the topic, so that we can look into that issue for you on your site and help you out in resolving your issue.

Best Regards

[Author]

Posts